Terms & Conditions

Access Electronics – Terms of Service

Access Technologies CC · Last updated: 25 August 2026

1. General. By accessing and using the Access Electronics website (accessnamibia.com), you agree to be bound by these Terms of Service. We reserve the right to update these terms at any time without prior notice.

2. Products & pricing. All prices are listed in Namibian Dollars (NAD) and are subject to change without notice. We reserve the right to limit quantities and refuse service at our discretion. Product images are for illustration and may differ slightly from the actual product.

3. Orders & payment. By placing an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method. Orders are confirmed only on receipt of full payment in cleared funds, and goods remain ours until then.

4. Delivery. We deliver within Namibia only, from our branches in Windhoek, Walvis Bay and Ongwediva. Orders are dispatched within 1–2 hours of payment confirmation during business hours. Delivery times may vary based on location. Please make sure your delivery address is complete and correct — costs arising from a wrong address or a failed delivery are for your account.

5. Returns & refunds. New and unused items may be returned for a full refund within 7 days of delivery, in original condition with packaging, seals and accessories intact. After 7 days, or where the seal is broken, 70% of the price is refundable. Change-of-mind returns on used devices are refundable at 30% of the price. Accessories are not returnable. Please report any wrong, damaged or misdescribed item within 48 hours of delivery. Full terms are in our Refund & Return Policy, which forms part of these Terms.

6. Warranty. New phones, tablets and laptops carry a 12-month software warranty. Used and pre-owned devices carry a 6-month software warranty. Accessories carry no warranty and are final sale once delivered.

The software warranty covers faults in the operating system or factory firmware. It does not cover physical or liquid damage, battery capacity loss over time, misuse or neglect, or any device repaired, opened or altered by anyone other than us. We do not offer our own hardware warranty — where the manufacturer provides one, we handle the claim with them or with our supplier on your behalf, but the outcome is theirs to decide. While a device is under our warranty, approaching Apple, Samsung, an authorised service centre or an independent repairer directly ends your cover with us. Full terms, exclusions, the claim process and turnaround times are in our Warranty Policy.

7. Your data. Back up everything before sending a device in. We don't back up customer data and can't be responsible for data lost during inspection, diagnosis or repair. Devices may be reset or wiped as part of standard testing, and may be sent to suppliers outside Namibia.

8. Limitation of liability. Our total liability is limited to the amount you actually paid for the item. Access Electronics is not liable for indirect, incidental or consequential losses arising from the use of our products or services, including lost income, lost business, lost data, lost time, or the cost of a replacement device.

9. Fraud and stolen goods. We may refuse or reverse any transaction we reasonably believe is fraudulent, and we report suspected stolen devices. If you sell or trade a device to us, you confirm it is lawfully yours and free of any third-party claim.

10. Nothing verbal counts. Only what is written in these Terms and our published policies, or confirmed in writing by a director, forms part of your agreement with us. No staff member can vary these Terms.

11. Governing law. These terms are governed by the laws of the Republic of Namibia.

12. Contact. Returns, refunds and warranty claims: customercare@accessnamibia.com. General enquiries: info@accessnamibia.com.